FAQs

Which credit cards do you accept?
We accept Mastercard and Visa via Paymark Click gateway.


Can I pay by bank deposit?
Unfortunately not. We only accept payment by Mastercard or Visa.


What are the shipping costs?
Not a thing, everything is freight free.


Do you deliver outside New Zealand?
Currently we only deliver within New Zealand.


How long does it take to process my order?
All orders received by 12pm will be dispatched same day.


Can I ship my order to a Post Office Box.
We deliver to PO Box addresses as we ship via Courier Post.


How do I know when my order ships?
Once your order has been shipped, you will receive a confirmation email to confirm this. Track & Trace information will also be sent via email once your order has left our warehouse.


Can I cancel or change my order?
As soon as your order is received it enters the fulfillment process, and so we are unable to cancel your order.


Do you allow pick ups?
No we don't. We will only ship via Courier Post.


Do I need to sign for my parcel?
Yes all parcels need to be signed for. So if you aren't going to be home, then choose to deliver to your work address, or a post office box.


What happens if I'm not home at time of delivery?
Courier Post will leave a card to call. You will be able to arrange an alternative delivery address or alternative time. Or pick up from your local depot.